About Us

Company specializing in holiday rentals.

We started pairing homeowners with families looking for places to stay in 2010, and Douvle.com was born. Since then, we’ve grown into a trusted global vacation brand with a unique selection of whole homes all over the world.  We takes diversity and inclusion seriously, because we believe that family is everything. No matter how it takes shape.

What can we do for owners? When you advertise your property it will be shown to millions of holiday makers. We strive to earn our homeowners’ and travellers’ trust by the means of secure technology, specialised knowledge as well as personal and friendly service.

www.impact.com

" We believe in family connection and a place for everyone "

Meet The Team

Noelia Escánez

Founder and Co-owner

Efrén Sánchez

Founder and Co-owner

Maria Galera

Account manager

Stephanie Escánez

Booking specialist

Frequently Asked Questions

Here are some answers to the questions we receive the most about our services.
If we missed anything, please do not hesitate to contact us. We’ll be happy to help

Owner

Most hosts pay a flat service fee of 10% + 21% VAT. of the reservation subtotal. The subtotal is calculated by adding the price per night, the cleaning fee* and the commission for additional guests, if any. However, taxes are not included in this subtotal.

So if you charge €300 for a three-night stay and €60 cleaning fee, the subtotal for the reservation would be €360. Of that amount, 10% + 21% VAT (€43.46) is deducted from your income as a service fee for hosts and guests are charged 2% (€7.2) which is included in the total amount paid for the reservation as credit card charges.

Therefore, the final figure in this example would look like this:

  • You would earn €316.54.
  • Your guest would pay €367.2.

We will usually send you the money you receive as a host 24 hours after the arrival time of the guests according to the reservation. The time it takes for the money to appear reflected in your account will depend on the payment method you have selected.

For example, bank transfers typically take 7 business days, while PayPal and Payoneer cards take just 1 business day. However, the exact time will depend on the location of your account. In the case of long stays (28 nights or more), we will pay you in monthly installments, and you will receive the first 24 hours after the arrival of the guest.

All owners who work with Douvle have an assigned account manager. This person is a specialist in the vacation rental market in your region and can not only help you with the questions that may arise in your day to day, but will also advise you on the most recommended strategy to establish the prices of your property.

Working with Douvle does not require any type of permanence. As soon as the owner accepts our terms and conditions, and finishes setting up their property with us, their listing will be published and they will start receiving bookings. If the owner has pending reservations that have been made through Douvle, we will continue to handle payments and offer our customer service, so we will also receive commission from those reservations.

Working with Douvle does not imply any type of exclusivity. However, it is important that you make sure that all your booking calendars are linked to the Douvle calendar (this can be done through an iCal connection) to avoid overlapping bookings.

Choosing a cancellation policy is not an easy task, because many factors come into play. On the one hand, you want to avoid reservations being cancelled, and on the other hand, you want to attract travelers, who now more than ever are looking for flexibility when making plans. As each host is unique, we have created several cancellation policies to help you find the one that best suits your needs.*

However, travelers tend to prefer flexible and moderate policies, so it makes sense to choose these options if you want to attract as many guests as possible.

If the owner cancels a reservation, he will have to pay the corresponding fees. The cancellation of a reservation implies, that the guest has a negative experience with Douvle and that they can leave us a negative review. Therefore, owners should only cancel a reservation in exceptional cases.

– 10% cancellation fee if you cancel within 7 days of booking
– 20% cancellation fee if you cancel the reservation 8-15 days after making it
– 30% cancellation fee if you cancel the reservation after 15 days.

Cancellations can only be made by Douvle customer service team after the owner requests it. Douvle will take care of contacting the guest.

Guest

You can pay by creditcard, PayPal or by bank transfer.

You pay a (minimum) of 50% of the total rental price to make your booking. The rest of the rental price must be paid 60 days before arrival to the property. If you pay in two instalments, then you will receive a reminder via e-mail one week before the second payment is due. If you are checkin within 6o days, the payment must be made in one instalment. 

No, the rental price must be paid in advance. 

You will find all the information on your booking and payment status in My dashboard Here you can check which payments have been received and which amounts you still owe or which are on their way.

The manner in which your arrival is managed is listed on your accomodation ticket. There are two options:

1. The home owner/manager will bring the key to the accommodation and meet you on site.

2. On your accomodation ticket you will find the address of the home owner/manager where you can pick up the key.

The same applies to departure, unless you have made different agreements on site. On your accommodation ticket you may find a request to call the home owner/manager before arrival, to guarantee a smooth key transfer.

A refundable damage deposit will be asked a week before your arrival and will be refunded to the same credit card a week after your departure if no damages in the property. The required amount of deposit is stipulated in each property.

Depending on the cancellation policy applied to your reservation, you will pay the following: 

  • Strict: Booking is non-refundable, but if you cancel before to make the second payment, at least 60 days before arrival, you will not lose the remaining 50%. If you do it after that period, you will lose 100% of the amount paid (except the security deposit).
  • Relaxed: To receive a full refund, you must cancel within 48 hours of booking, provided there is at least 30 days remaining before arrival. If you cancel between 7 and 30 days before the start of the stay, you will receive the amount corresponding to 50% of all nights. In case you cancel less than 7 days before the start of the stay, you will lose 100% of the amount paid (except the security deposit).
  • Flexible: you can cancel up to 7 days before arrival for a full refund. In these cases, you will not be charged anything If you do it outside that period, you will loose 50% of the total amount of the booking.
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