Payments

Owner

We will usually send you the money you receive as a host 24 hours after the arrival time of the guests according to the reservation. The time it takes for the money to appear reflected in your account will depend on the payment method you have selected.

 

Most hosts pay a flat service fee of 10% + 21% VAT. of the reservation subtotal. The subtotal is calculated by adding the price per night, the cleaning fee* and the commission for additional guests, if any. However, taxes are not included in this subtotal.

So if you charge €300 for a three-night stay and €60 cleaning fee, the subtotal for the reservation would be €360. Of that amount, 10% + 21% VAT (€43.46) is deducted from your income as a service fee for hosts and guests are charged 2% (€7.2) which is included in the total amount paid for the reservation as credit card charges.

Therefore, the final figure in this example would look like this:

  • You would earn €316.54.
  • Your guest would pay €367.2.

We will send you an email when you receive a reservation and another email when the transfer is paid.

Yes, you choose between Bank Transfer and PayPal.

For example, bank transfers typically take 7 business days, while PayPal take just 1 business day. However, the exact time will depend on the location of your account. In the case of long stays (28 nights or more), we will pay you in monthly installments, and you will receive the first 24 hours after the arrival of the guest.

 

Guest

You can pay by creditcard, PayPal or by bank transfer.

You pay a (minimum) of 50% of the total rental price to make your booking. The rest of the rental price must be paid 60 days before arrival to the property. If you pay in two instalments, then you will receive a reminder via e-mail one week before the second payment is due. If you are checkin within 6o days, the payment must be made in one instalment. 

No, the rental price must be paid in advance. 

You will find all the information on your booking and payment status in My dashboard Here you can check which payments have been received and which amounts you still owe or which are on their way.

Cancellation Policy

Owner

Choosing a cancellation policy is not an easy task, because many factors come into play. On the one hand, you want to avoid reservations being cancelled, and on the other hand, you want to attract travelers, who now more than ever are looking for flexibility when making plans. As each host is unique, we have created several cancellation policies to help you find the one that best suits your needs.*

However, travelers tend to prefer flexible and moderate policies, so it makes sense to choose these options if you want to attract as many guests as possible.

If the owner cancels a reservation, he will have to pay the corresponding fees. The cancellation of a reservation implies, that the guest has a negative experience with Douvle and that they can leave us a negative review. Therefore, owners should only cancel a reservation in exceptional cases.

– 10% cancellation fee if you cancel within 7 days of booking
– 20% cancellation fee if you cancel the reservation 8-15 days after making it
– 30% cancellation fee if you cancel the reservation after 15 days.

Cancellations can only be made by Douvle customer service team after the owner requests it. Douvle will take care of contacting the guest.

-Strict : The reservation is non-refundable, if the guest cancels before making the second payment, at least 60 days before arrival, they will not lose the remaining 50%. If he does it after that term, he will lose 100% of the amount paid (except the security deposit).
-Relaxed : To receive a full refund, guest must cancel within 48 hours of booking, provided there is at least 30 days remaining before arrival. If you cancel between 7 and 30 days before the start of the stay, you will receive the amount corresponding to 50% of all nights. In case of cancellation less than 7 days before the start of the stay, you will lose 100% of the amount paid (except the security deposit).
-Flexible: Guest can cancel up to 7 days prior to arrival for a full refund. In these cases you will not be charged anything. If you do it outside this period, you will lose 50% of the total amount of the reservation.

Guest

Depending on the cancellation policy applied to your reservation, you will pay the following: 

  • Strict: Booking is non-refundable, but if you cancel before to make the second payment, at least 60 days before arrival, you will not lose the remaining 50%. If you do it after that period, you will lose 100% of the amount paid (except the security deposit).
  • Relaxed: To receive a full refund, you must cancel within 48 hours of booking, provided there is at least 30 days remaining before arrival. If you cancel between 7 and 30 days before the start of the stay, you will receive the amount corresponding to 50% of all nights. In case you cancel less than 7 days before the start of the stay, you will lose 100% of the amount paid (except the security deposit).
  • Flexible: you can cancel up to 7 days before arrival for a full refund. In these cases, you will not be charged anything If you do it outside that period, you will loose 50% of the total amount of the booking.

After you cancel a reservation with us, you should receive an email to confirm the cancellation. Check your inbox and spam folders.

If a guest arrives at a property expecting a service, but the service is not available, they may request a refund. For example, if the guest rents a villa with a private pool and it turns out that there is none when they arrive at the property, the traveler will have to contact our resolutions department to request a refund since they have contracted an important service that is not available. .

General

Owner

Working with Douvle does not imply any type of exclusivity. However, it is important that you ensure that all your booking calendars are linked to the Douvle calendar (this can be done via an iCal connection) to avoid booking overlap.

Working with Douvle does not require any type of permanence. As soon as the owner accepts our terms and conditions and finishes setting up their property with us, your listing will be published and you will start receiving bookings. If the owner has pending reservations that have been made through Douvle, we will continue to handle payments and offer our customer service, so we will also receive commission from those reservations.

All owners who work with Douvle have an assigned account manager. This person is a specialist in the vacation rental market in your region and will not only be able to help you with any doubts that may arise in your day-to-day life, but will also advise you on the most recommended strategy for establishing the prices of your property.

There is a perfect guest for each accommodation: the key is to clearly explain what you offer.

Honestly explain the pros and cons of your accommodation so guests have the right expectations.

Hosts stay at Douvle for many reasons; for example, to get an extra or save for retirement.

The key is to explain to travelers honestly and in detail what they can expect. Also, you must intend to offer them excellent hospitality. And what does that mean? Broadly speaking, the following:

-Very important, to have real and quality photos, to convey to travelers the comforts of home.
-It offers clean accommodation with the basic services necessary for a comfortable stay.
-Add any details that, in your opinion, give your space a special touch.

Guest

A refundable damage deposit will be required one week before your arrival and will be refunded to the same credit card one week after your departure if there is no damage to the property. The required amount of deposit is stipulated in each property.

How your arrival is handled is detailed on your accommodation ticket. There are two options:

1. The owner/manager of the house will bring the key to the accommodation and meet you on site.

2. On your accommodation ticket you will find the address of the owner/manager of the apartment where you can pick up the key.

The same applies to checkout, unless you have made different agreements on the site. In your accommodation ticket you can find a request to call the owner/manager of the house before arrival, to guarantee a key without problems

You will find all the information about your reservation and payment status in My control panel. Here you can check what payments have been received and what amounts are still owed or on the way.

If you want to request an earlier or later check-in/out, contact us accommodation 1 or 2 days before arrival. We will try to help you, but we cannot guarantee it.

They will not have to pay anything else. Only if you want to have extra services such as airport transfers, excursions, etc… In this we can also help you by asking us for information.

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