Introduction

Douvle.com is part of Douvle Holiday Rentals S. Coop. And. (hereinafter referred to as “Douvle”) a Spanish cooperative registered in the registration book of Andalusian cooperative societies with file number 0051422832 – MARCA02923, with C.I.F. number F105141419, and tax address at Avda de Barcelona 2, San Pedro de Alcántara (29670), Málaga, Spain.

Douvle offers a website where we ourselves (Douvle) list properties for holiday rental and through which users (hereinafter referred to as “Guest”) can view, search, make an inquiry or make a reservation on douvle.com
Douvle is not the Owner or rental manager of any of the vacation homes advertised on Douvle.com and therefore acts only as an intermediary. All rental agreements are agreed between the owner and the Guest. DOUVLE has an agreement with the Homeowner which gives DOUVLE the right to sell the rental of the holiday home. 

 

Terms of Service

Please read these Terms of Service (“Terms”) carefully as they contain important information about your legal rights, remedies and obligations. By accessing or using the Douvle website, you agree to comply with and be bound by these Terms.

Last Updated: January 1, 2023

Thank you for using Douvle!

These Terms constitute a legally binding agreement (“Agreement“) between you and Douvle (as defined below) governing your access to and use of the Douvle website, including any subdomains thereof, and any other websites through which Douvle makes its services available (collectively, “Site“).

Terms and conditions for using Douvle.

1. Personal use

Douvle website can only be used to view, read, search, book and enquire about holiday rental homes listed on Douvle.com, with the purpose of renting a holiday home via Douvle.com or browse articles and medias available on Douvle.com
Use of Douvle for any purpose other than booking of a holiday rental home or browsing douvle.com is strictly prohibited. Content such as articles, videos, photos, descriptions, owner information etc and software and design on Douvle.com is copyright protected. Other than personal use, content may not be otherwise used or copied without the prior written approval of Douvle. 

The DOUVLE Booking Service feature published on this Web site is provided solely to assist you in determining the availability of holiday accommodation rentals and, in some cases, travel-related products and services, conducting on-line transactions and purchases, making legitimate bookings and receiving confirmations in respect thereto or otherwise transacting business with suppliers, and for no other purposes. You warrant that you are at least 18 years of age and possess the legal authority to enter into this Agreement and to use this Web site in accordance with all the Terms herein stated. You agree to be financially responsible for all your use of this Web site (as well as for use of your account by others, including without limitation minors (persons under 18 years of age) living with you). You agree to supervise all usage of this Web site under your name or account. You also warrant that all information (including details you provide to DOUVLE for the purpose of making enquiries and legitimate bookings, purchasing travel-related products and services, and conducting on-line transactions) supplied by you or members of your household, or by third parties authorised and supervised by you, in using this Web site is true and accurate.

You further warrant that any credit or debit card that you use to conduct on-line transactions is your own and that there are sufficient funds on such credit and debit accounts to cover the costs of the holiday accommodation rental you book and any travel-related products and services purchased by you in connection therewith. If there are any changes to the details supplied by you, it is your responsibility to inform DOUVLE as soon as possible. Without limitation, any speculative, false or fraudulent activities or bookings or purchases or on-line transactions or any activities or bookings or purchases or on-line transactions in anticipation of demand are prohibited.

2. Booking a holiday home on Douvle.com

On Douvle the guest makes a booking directly on douvle.com with Douvle acting as intermediary between the Guest and the Owner. Guest pays the full rental amount through Douvle.com by credit card, paypal or apple pay ,and agrees to the Owner´s rental agreement which is presented to the Guest before or after a booking is made.

The guest shall acquaint themselves with any services set out in DOUVLE’s booking conditions or on the website through “My Booking”. Any amendments to the Agreement shall only be valid if they are made in writing. If the guest choose to buy any additional services or products, or should you be provided with any additional services or products, such as tickets to a waterpark, an amusement park or something similar, these additional services or products will be the subject of a separate agreement between you as guest and the Homeowner of the holiday home or the provider of the additional service/product and are not covered by these booking conditions which only regulate the Agreement with Douvle.

Prior to the start of the guest’s stay in the holiday home, the guest will receive rental documents containing exact instructions on how to collect the keys to the holiday home. The lead guest must be at least 18 years old on the day the holiday home is booked.

• 2.1 .- RENTAL PERIOD:

The arrival and departure times stated on the website under ”My Booking” or in the rental documents are valid at all times. The rental documents contain information about the time at which the key can be collected and when the holiday home will be ready for arrival. The key can usually be collected at a time later than that stated on the rental documents as long as an agreement about later collection has been made in advance and the tenant pays any agreed fees. The holiday home must always be vacated by no later than 10 a.m. on the day of departure. The key will only be handed over if the full rent has been paid in accordance with the booking conditions and upon presentation of the original rental voucher and a form of photo identification.

• 2.2 .- THE HOLIDAY HOME

The size and use of the holiday home and grounds: Unless otherwise agreed with DOUVLE, the holiday home may not be used for any purpose other than a holiday. If DOUVLE or the Homeowner suspects that acts are taking place that are contrary to applicable law, DOUVLES’s guidelines, public order or decency, DOUVLE and the Homeowner have the right to gain access to the holiday home and if, at their own discretion, their suspicions are confirmed, the right to terminate the Agreement and without notice to expel the person/persons in question from the holiday home with immediate effect, and without the right to a refund of rent. The stated square meters of the house have been calculated based on the outside measurements of the base. It is forbidden to pitch tents or to park caravans or the like on or beside the holiday home’s grounds

• 2.3 .- NUMBER OF GUEST:

At any time, the holiday home and the property belonging to it may be occupied (by which is to be understood staying overnight, while daytime guests are welcome) by no more than the number of people stated on our website and in the Agreement. That number includes children regardless of their age. The only exceptions are houses with the option of bringing one additional child (less than 4 years old) without additional payment. Information about this option is available at the time of booking and will also appear on the house information (‘Overview and Facilities’ tab) which can be read on our website. If the house is being occupied by more people than the maximum number allowed, or the guest has pitched tents or parked caravans or the like on or beside the holiday home’s grounds, DOUVLE  or the Homeowner shall be entitled to request the additional people to vacate the holiday home without notice. If the guest does not comply with this request within 12 hours, the Agreement shall terminate and all occupants shall be obliged with immediate effect and without further notice to vacate the holiday home with no refund. DOUVLE primarily arranges the rental of holiday homes to families and couples. Youth groups, meaning at least 6 persons who are primarily under 21 years of age, must notify DOUVLE that they are a youth group at the time of booking. DOUVLE or the Homeowner shall be entitled to reject a group, and terminate the Agreement.

• 2.4 Pets and allergies:

In some holiday homes pets are not allowed. However, neither DOUVLE nor the Homeowner can guarantee that there have not been any pets in the holiday home on prior occasions or that the Homeowner does not have pets. Neither DOUVLE nor the Homeowner assumes any responsibility for the tenant’s allergic hereunder asthmatic reactions as a result of pets having been in any of the holiday homes.

• 2.5 Noise:

Occasionally tenants may unexpectedly experience noise from construction sites, neighbours, traffic etc. Neither DOUVLE nor the Homeowner can be held accountable for unexpected noise.

• 2.6 Internet:

Internet connection/broadband is offered in several different ways, for example via cable, wifi etc. Internet is an extra service which the Homeowner supplies and because of the challenges that can be presented by inadequate coverage in the area where the holiday home is located and variable data volumes and speed, DOUVLE and the Homeowner cannot be held responsible for a bad signal, overloaded antenna, cable problems or other issues with coverage or data amounts. Internet access may only be used by adults and use of the internet shall be in accordance with relevant laws.

• 2.7 Smoking:

Smoking is not permitted inside the holiday home unless otherwise specifically stated. This does not however mean that there has never been any smoking in the holiday home. A fee of EUR 400 will be charged for breaches of the smoking ban.

• 2.8 Swimming pools, jacuzzis or similar facility:

For safety reasons, the tenant shall follow any instructions from the Homeowner or DOUVLE relating to the use of a swimming pool, jacuzzi or similar facility if the holiday home includes one. The tenant shall be responsible for any use of the swimming pool, jacuzzi or similar facility. Excessive use of the swimming pool, jacuzzi or similar facility is not recommended. Children under the age of 16 are not allowed in the pool area without the supervision of an adult. 

• 2.9 Check-in / Check-out:

The check in and check out times are indicated on the rental agreement and on “my bookings”. For late check ins or early check outs additional fees will apply. If client would like a late check out please consult Douvle for possibilities and costs.

Client must always be departed or ready by check out time. If this is not the case this may result in penalties to be deducted from the security deposit.

• 2.10 Departure requirements:

Before departure, guests are responsible for leaving the property in good order for the next guests. Guest shall leave all doors and windows locked and make sure the equipment and the lights are switched off upon checkout.

Guests are responsible to place SEALED, BAGGED trash in containers provided by the community . Trash must be sealed and bagged in plastic trash bags and left in designated area in supplied containers. Trash not sealed and placed in plastic bags or in designated areas will result in charges to guests.

 

3. Prices and payments:

Online credit card payments are processed through a third party payment provider over a fully encrypted SSL secure line. Cash payments are not accepted.

Payments made through DOUVLE are done via third party secure certified payment provider and DOUVLE does not store the full credit card details and is not liable for errors or losses on payments or money transfers.

Unless otherwise stated, all prices are stated in EUR (Euro) per house per week. DOUVLE is sometimes obliged to collect local taxes from guest before arrival at the holiday home and prices usually include applicable taxes. If it is not possible to include taxes in the price at the time of the booking, DOUVLE shall be entitled to include local taxes due for payment by the tenant in the rental amount subsequently charged to the Guest. The booking shall be immediately binding, regardless of how the booking is made. When the guest’s booking has been registered, DOUVLE will send the GUEST an e-mail with a link to “My Booking” immediately after the booking has been made. The link will contain information about payment. The rental amount will be charged by DOUVLE in one or two instalments, see below.

• 3.1 For bookings made 61 days or more before the beginning of the rental period, the following payment conditions shall apply: The first instalment of 50% of the total rental amount shall be due immediately and has to reach DOUVLE no later than 2 days after the booking has been made. The second instalment, which amounts to the remaining 50% of the rental, shall be due and must reach DOUVLE no later than 60 days before the commencement of the rental period.

• 3.2 For bookings made later than 60 days before the commencement of the rental period, the following conditions shall apply: The total rental amount shall be due immediately and has to reach DOUVLE no later than 1 day after the booking has been made. If the terms of payment are not complied with, this shall be regarded as a breach of contract and DOUVLE shall be entitled to terminate the Agreement without notice but will, if possible, give notice of this to the guest before termination. Termination of the Agreement shall not exempt the guest from the obligation to pay any sums due and the provisions regarding cancellation in clause 6 shall apply. Unless otherwise stated on our website, the rental amount is exclusive of consumption of water, electricity, oil, gas etc., and also of heating (including any firewood).

The updated and precise description of the holiday home, as well as the prices, the bookings and the pictures is fully provided by the homeowner. Douvle.com is constantly making efforts to make sure that the information provided by the homeowner is true, accurate and completely adjusted to reality.

Douvle is an online platform and is not inspecting the holiday homes on their physical location or meeting with the Owner.

4. CANCELLATION/CHANGES.

Each property has established a type of cancellation applicable in case of cancellation. You can also see this information in your rental agreement and in “my bookings” by logging into your douvle.com profile.

Cancellation can only be made in writing and shall only apply from the day on which DOUVLE receives it.

5. ENERGY AND WATER.

The charging of electric cars is only permitted if the holiday home is equipped with a charging station. In the holiday homes where energy consumption is included in the rental price, the guest is charged a fee if the guest wishes to use the charging station to charge an electric car (see the symbols next to each holiday home description). In holiday homes where the energy and water consumption is not included in the rental amount (see the symbols by each house description), a predefined amount per person that the house is rented to will be fixed or a water and electricity form will be given to the guest together with the key. Alternatively, the form will be placed at a visible place in the holiday home. The meter reading shall be written on that form immediately after the start of the tenancy for all forms of consumption that will be used, whether it is water, electricity, heating, gas or any other consumption. The electricity meter does not show decimals, i.e. the meter shows whole kWh. Any red figures are also whole kWh. After the end of the tenancy, the guest, the Homeowner or DOUVLE’s employees will read the electricity meter again, and this reading shall form the basis for settling the energy consumption.  Indoor swimming pools that are available in the rented period are heated. This is an inherent part of the high standards of these houses. Additional expenses (electricity, oil) for the heating of the swimming pool are therefore to be expected; the price varies depending on the time of year, the water temperature and the size of the swimming pool. The water temperature is approx. 24°C on arrival (however, this does not apply to bookings made less than 3 days before arrival). Outdoor swimming pools cannot be expected to be heated and may not be used all year. For further information, see Help on our website

6. DEPOSITS AND PAYMENTS ON ACCOUNT FOR CONSUMPTION COSTS.

According to DOUVLE or the Homeowner’s wishes, amounts due under the Agreement shall, in certain cases, also include a payment of a deposit to DOUVLE upon payment of the rent, or collection of the deposit and/or payment of consumption costs in cash upon handover of the keys. Consumption costs serves to secure the costs for energy consumption etc.

The deposit serves as security for the Homeowner in case of any damage to the rented premises or the lack of or an insufficient final cleaning, while the payment on account of consumption costs only serves as security for the payment of the same.

If a deposit is charged, the size of the deposit depends on, amongst others, the size of the holiday home, its amenities and equipment, the duration of the rental period and the purpose for which the holiday home is being rented.

If the tenant has entered into an agreement for the rental of additional equipment, e.g. a boat with an engine, directly with the Homeowner and beyond the Agreement which has been entered into with DOUVLE as the intermediary, the tenant may be charged an additional deposit by the Homeowner. The size of the payment on account for the consumption costs and the deposit is stated on the Agreement and/or on our website. Settlement of the payment on account for the consumption costs and the deposit shall occur no later than 4 weeks after the tenant’s departure from the holiday home.

Any damage and/or shortfall of a final cleaning plus a management fee will be deducted before repayment of the deposit. If the value of the above total exceeds the amount of the deposit or if the consumption costs are higher than the amounts invoiced on account, the tenant will be invoiced the additional amount. If no deposit or payment on account of the consumption costs has been charged, DOUVLE, the Homeowner or their representative will send a bill for damages, lack of final cleaning and consumption after the end of the rental period,

7. FINAL CLEANING

The guest shall leave the house tidy and thoroughly cleaned. The guest shall be particularly aware of cleaning the refrigerator, freezer, stove, oven, grill, and sanitary installations. The holiday home shall always be vacated in the condition in which you would like to find it. A final cleaning can normally be ordered from DOUVLE or the Homeowner on payment of a fee and the guest shall not be allowed to let any third party do the cleaning. The costs for the lack of or for an insufficient final cleaning or if the holiday home is left in a disorderly state, shall be invoiced to the tenant. If the final cleaning is included in the rental price or the tenant has ordered final cleaning, this will not exempt the guest from the obligation to do the dishes, empty the dishwasher and refrigerator, clean the oven and the outdoor grill and tidy up in and around the holiday home before departure. 

8. DAMAGE

The guest shall treat the rented premises in a responsible manner, and the guest must return the rented premises in the same condition as they were received. The guest shall be liable to the Homeowner for any damage to the holiday home and/or its inventory/furniture/appliances or facilities inflicted during the rental period by the guest or others who were given access to the rented holiday home by the guest. Tenant should DOUVLE within 24 hours after check in in the event of damage or non-functioning items. If this is not done DOUVLE will assume any damage that is found after check out is caused by the tenant. Any claim by the Homeowner in respect of damage done during the rental period, whether such damage has been reported by the guest or whether it has been otherwise ascertained, will be made within 1 week from the end of the rental period, unless the guest has acted negligently.

9. DEFECTS, COMPLAINTS AND REMEDY

If the guest, when taking over the holiday home, observes insufficient cleaning, damage to or defects of the holiday home, the guest should file a complaint immediately as the holiday home will otherwise be considered handed over to the guest without problems and the guest will lose the right to make a complaint about the problem. Complaints regarding the cleaning should be reported immediately. Complaints regarding damage or defects should also be reported as soon as possible and no later than 24 hours from the commencement of the rental period or from the finding of the defect or damage. Complaints should be made to the Homeowner, its representative or DOUVLE’s local office. To contact DOUVLE, please refer to DOUVLE’s website where telephone numbers and opening hours are listed.

The guest  shall endeavour to avoid worsening any damage, defect or fault and shall contribute to keeping any loss as small as possible for DOUVLE and for the Homeowner. DOUVLE and/or the Homeowner are entitled to remedy any defect or deficiency. In case of a complaint, the guest shall grant DOUVLE a reasonable time limit to remedy or repair any defect or damage. Early departure from the holiday home before the end of the rental period without prior agreement of DOUVLE shall be at the guest’s own expense and risk. The guest risks not being able to terminate the Agreement and also risks losing the right for compensation or a price reduction if the  makes it impossible for DOUVLE to remedy or repair any damage or to offer a relocation to a different holiday home. DOUVLE reserves the right to remedy any complaint by relocating the  to a different holiday home of a similar price and quality where possible. This decision shall be made at DOUVLE’s discretion

10. DOUVLE AS THE INTERMEDIARY

The holiday home is not owned by DOUVLE but by the Homeowner. DOUVLE is the
party that makes the holiday home available to you on behalf of the Homeowner for the Homeowner’s benefit and risk. If, contrary to DOUVLE’s expectations, a booking cannot be completed due to reasons beyond DOUVLE’s control, e.g. due to sale by order of the court or due
to the Homeowner’s breach of contract or similar, DOUVLE shall be entitled to cancel the
booking, and the rent which has already been paid by the guest to DOUVLE shall be refunded
by DOUVLE immediately.

11. FORCE MAJEURE AND/OR EXTRAORDINARY EVENTS OR CIRCUMSTANCES.

1 If DOUVLE and/or the Homeowner is prevented from or significantly hindered in carrying out their obligations under the Agreement due to force majeure events and/or other extraordinary events or circumstances including but not limited to war, natural disasters, pollution disasters, drought, other extraordinary weather conditions, epidemics, pandemics, quarantine measures, the closing of borders or geographical areas, food shortages and/or rationing, traffic conditions, the interruption of currency trading, strikes or lockouts, and regardless of whether or not those force majeure events and/or other extraordinary events or circumstances were foreseeable at the time the booking was made, DOUVLE and/or the Homeowner shall be entitled to cancel the Agreement and neither DOUVLE nor the Homeowner shall be liable for the non-fulfilment of the Agreement. In the case of force majeure and/or other extraordinary events or circumstances, DOUVLE shall be entitled to be reimbursed by the guest for all costs incurred, although minimum EUR 75, including booking costs, which are associated with the termination of the Agreement.

Neither DOUVLE nor the Homeowner can be held liable for changes to circumstances which are not concerned with the holiday home itself, just as neither DOUVLE nor the Homeowner can be held liable for loss of enjoyment during the holiday stay as a result of such circumstances including but not limited to factors such as roadworks or construction work near the holiday home, power outage, the closure of shops, facilities and so on, changed opening times, changes to the opportunities to go swimming including a prohibition on swimming, changes to fishing rights, and weather conditions including, for example but not limited to, floods, forest fires and drought.  

12. FURTHER INFORMATION

These booking conditions are not subject to the rules on the right to cancellation.

In the event that the guest enters into a special written agreement with DOUVLE which in one or more ways deviates from the usual terms of rental, the unaffected terms of DOUVLE’s terms of rental shall remain in force. The holiday homes are subject to availability. DOUVLE is not liable for any picture and printing errors. DOUVLE has communicated all information on our website as accurately as possible. As the holiday homes are privately owned, changes might occur in the information given. DOUVLE shall not be responsible for such changes. Any business use, including any reproduction in whole or in part, or copying of marketing on the website or elsewhere is prohibited under applicable legislation.

VIOLATION OF TERMS OR CONDITIONS OF OCCUPANCY:

When Guest(s) violate(s) any of the terms of occupancy, property rules, community rules or regulations, the guest(s) may be asked to vacate the property and NO refund will be due to guest(s).

PRIVACY POLICY

When using DOUVLE, some personal information shall be saved in our database. Personal data protection and cookies policy is explained with detailed in our privacy policy

 LIABILITY

Use of DOUVLE indicates that the Guest agrees to release DOUVLE from any direct or indirect loss or damage in connection with but not limited to fraud, phishing, any breach of terms and conditions, accidents, strikes, lock-outs or disagreements with the Owner. DOUVLE cannot be held responsible for any losses or damages the Guest may experience using DOUVLE or staying in any of the holiday homes found or booked via DOUVLE.

DOUVLE is not obliged to offer any refund or compensation for direct or indirect losses that neither the Guest may have suffered from renting a holiday home on DOUVLE nor the Owner may have suffered from renting out a holiday home on DOUVLE. DOUVLE acts only as intermediary so no rental contract or rental agreement can be made with DOUVLE.

DOUVLE may contain links to third-party websites or resources. By using DOUVLE both the Guest and the Owner acknowledge and agree that DOUVLE is not responsible or liable neither for the availability or accuracy of such websites or resources; nor the content, products, or services on or available from such websites or resources. Links to such websites or resources do not imply any endorsement by DOUVLE of such websites or resources or the content, products, or services available from such websites or resources.

DOUVLE cannot be held liable to the Owner for any fraudulent, consequential, or indirect damages, including lost profits, however caused, on any theory of liability. The Owner is responsible for any loss a Guest may experience if the Owner’s email account is hacked or maliciously manipulated in any way. If the Owner is a victim of fraud or phishing or if the Owner cancels a booking, the Owner accepts the obligation to refund the Guest the full amount paid, or to offer a matching holiday home with matching rental conditions if not able to fulfill the original booking agreement made between the Owner and the Guest.

LAW AND JURISDICTION

This Agreement (and any disputes, claims or proceedings of whatsoever nature arising out of or in any way relating to the use of this Web site and/or the DOUVLE Booking Service feature published on this Web site) is governed by and shall be construed in accordance with the laws of Spain. You hereby consent to the exclusive jurisdiction of the Spanish courts in all disputes arising out of or relating to the use of this Web site. Those who choose to access this Web site from outside Spain are responsible for compliance with local laws, if, and to the extent that, local laws are applicable. You may not use or export materials or content contained on this Web site in violation of Spain and EU export laws and regulations. If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and DOUVLE either as a result of this Agreement or your use of this Web site.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless DOUVLE, its associates or partners, and its and their officers, directors, employees, affiliated or related entities, agents, subcontractors, suppliers and licensors from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation by you of these Terms.

LINKS

This Web site may contain links to other web sites (Linked Sites). The Linked Sites are provided for your convenience, information and, in some cases, transactional capability, only and, as such, you access them at your own risk. The content of any Linked Sites is not under the control of DOUVLE, and DOUVLE is not responsible for, and does not endorse, such content, whether or not DOUVLE is affiliated with the owners of such Linked Sites. You may not establish a hyperlink to this website or provide any links that state or imply any advertising, sponsorship or endorsement of your own, or any other, web site by DOUVLE, and/or its affiliated or related entities, associates or partners  without any preceding written permission to do so.

ENTIRE AGREEMENT

The provisions of these Terms, and each obligation referenced herein, represent the entire Agreement between DOUVLE and you and supersede any prior proposals, agreements or understandings (whether oral or written) not incorporated herein. In the event that any inconsistencies exist between these Terms and any future published terms, conditions and notices of use or understanding, the last published Terms or terms, conditions and notices shall prevail.

A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED BY DOUVLE.